HEIC not opening up

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nikira
Posts: 1
Joined: 24 Dec 20 2:14

HEIC not opening up

Post by nikira »

Hello,

I've been using Photo Supreme for a few years and recently upgraded from v2023 to v2024 on macOS Sequoia.
I found that after importing new HEIC files, I no longer see HEIC still image thumbnails (only .mov) and when I double-click, the image doesn't open up either (just the generic file icon).

I went back and tried this on my old photos from before that had worked fine previously. The thumbnails were intact (can see the photo image thumbnail rather than a generic file icon), but when I double-click, the same issue of the image not opening up as above happens.

Can someone help me with this issue? or is this a recent known issue that is being worked on to fix in a future release?

Thanks,
Niki
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