writing metadata from catalog to file

[notwwa]

Hello,
I have been trying to import into Photo Supreme photos (jpg) I purchased from a professional photographer of my daughter’s wedding but am having problems. They will sync initially, reading the original metadata from the file to the catalog, but if I try to add catalog labels and write back to the file, it won’t work. I can only write from file to the catalog. I do, of course, want to keep the photographer’s original file metadata, but I also want to add the new catalog metadata to the file. Any ideas on how or if I can do this? Is there something in the original file preventing me from doing this?

I am using Photo Supreme build 2023.2.0.4945 (64bit) on a Windows 10 PC.

Thanks in advance for any help one can provide.

[Hert]

Can you check that the file is not read-only on the file system.

If not, then also make sure that you have the Sync-Write preference do allow writing to file

SyncWriteSettings.png (121.98 KiB) Viewed 13557 times

[notwwa]

I checked and all my Synchronize Settings are set to allow writing out Catalog changes to the image file and the file is not read only. I only have this problem with this particular set of images from this particular photographer. I've never had any sync issues before with any other file imports.

[G8DHE]

You are importing them to a hard disk and not trying to write back to them on an SD card which has its switch set read-only?

[notwwa]

Yes, they are already on a hard disk and I am importing them to a new location on the hard disk and trying to write back to them on the hard disk. No SD card is involved.

[Hert]

Would it be possible to share a sample file to support@idimager.com?

[notwwa]

Yes, I will be happy to do this. Many thanks!