Unable to open database file

[glenar]

I am on the free trial one month version of the Mac program. When I import photos, either individually or by folder, the photos appear with out thumbnails. If I try to rebuild the thumbnails I'm informed that: "Build Thumbnails Errors: Unable to open database file".

I have done pretty much all the normal things (reinstall, delete catalog, etc), but I keep getting the same results.

I don't know what to do.

Im on a late 2015 IMAC completely updated with everything.

Thanks.

[Stephen]

the photos appear with out thumbnails.

Could you please explain what you mean by that, perhaps with a screen shot?

[Prumler]

I am on a free trial Windows version and have the same problem.

[Stephen]

What do you both mean that the photos "appear" without thumbnails. What are you seeing? I don't understand.

[Prumler]

Well, no thumbnails. The placeholder for the thumbnails is just a black square.

[Hert]

Please install the latest update as currently on the website (now build 1613)

[tedcrowtherc]

Tell me the URL for the website to get latent updates.
Please send the info to ted...@...
Thanks

[edit Hert; removed email address]

[Hert]

https://www.idimager.com

[Prumler]

I Installed the latest version (build 1613) and it worked!
Thanks Hert.