Importing backup fails

[vonkske]

Hello,
After reimporting the PhotoSupreme files from the backup, something went wrong.
I must have imported the images twice. The images themselves are not visible (only the filename) until I doubleclick them.
Maybe a look at the attacment can help.
Hope you can help...

[vlad]

Hi Leo, does rebuilding the thumbs (Ctrl-Alt-T on a thumb selection) help?

[vonkske]

Thanks for your suggestion Vlad but no it didn't work.

It's strange when I doubleclick on a non-visible Raw or jpg-file, it becomes visible in PhotoSupreme..

[Mike Buckley]

Try compacting your thumbnail database.

[vonkske]

No results either after compacting.
I then desinstalled PhotoSupreme after making an optimalized backup.
When installing a trial from the website and reimporting the database I got the message that my license was only valuable to version 2.9.
And now the program can't be opened anymore: 'can't connect with database...malformed database..'
It's clear that I messed it up.

Any suggestions?

[Hert]

The message that your license is valid until 2.9 means that you're using a V2 license. If you own a V3 license them download it from the User Control Panel. If you only have a V2 license then download the V2 application from the User Control Panel

[vonkske]

Cannot login anymore, password is not recognized. (new computer).
I can't find a link to reset my password anymore, it used to be on the control panel.

PhotoSupreme still works on my old computer. I downloaded my license there and copied it to my new computer.
But still the same message: SQLITe_corrupt-malformed database (v_PropCategory) near "recursive" : syntax error

[Hert]

To get a password reset, send an email to support@idimager.com and include your license code

About the malformed message. Are you running the 32 or 64 bit Windows version of PSU?
Have you tried to reinstall the software?

[vonkske]

I desinstalled PSu and reïnstalled it.
I get immediately the message 'can't connect with the database'.
Now I can't open it all.

I run the 64 bit version

[Hert]

Since you have a backup, delete your databases from disk and then start PSU. Then restore the databases.

The files are stored in folder %localappdata%\idimager systems, Inc.\catalog

[vonkske]

I deleted the program completely , even cleaned up register.
I can't install: 'uw database moet worden bijgewerkt en u bent niet succesvol aangemeld als beheerder' . I used the password you sended.

[Hert]

The password I sent you is for the Control Panel (to download your license) and unrelated to the application.

The default application password is master2004

[vonkske]

I can't install the program anymore.
By running the setup64V2.exe, after a while this message occurs: 'uw database niet voldoet aan de eis: uw db moet worden bijgewerkt en je bent niet succesvol ingelogd als beheerder. Neem contact op met uw applicatiebeheerder of controleer uw inloggegevens' Het programma stopt.

(backupped database is on an external HD- my license is already pasted in 'documents' )

[Hert]

The database "not being able to upgrade because you're not logged in" appears when you use a wrong password and a database upgrade is required.
Did you enter the correct database password?

[vonkske]

I used my resetted password for downloading my license.(control panel)
During reïnstallation of PhSu I wasn't asked to enter another password.
I didn't see any field where 'master 2004' has to be given in.