PS 2024 crashing - empty hamburger menue

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siehorst
Posts: 65
Joined: 09 Jan 08 17:36

PS 2024 crashing - empty hamburger menue

Post by siehorst »

Hi, beside all the symptoms already described here, there is another symptom:
clicking on tha hamburger shows just a blank, white rectangle without any content.
clicking a second time will crash PS.

horst
siehorst
Posts: 65
Joined: 09 Jan 08 17:36

Re: PS 2024 crashing - empty hamburger menue

Post by siehorst »

Hello and good evening,
All problems are still there.
It's not just the hamburger menu, but also Help and Settings that shows a white rectangle with no items.
But now the surprise:
When I start PS with the default empty PS system database everything is fine - all menus are fine.
Now when I open my default database from the file menu, everything seems to be fine, and no thumbnail import.
horst
G8DHE
Posts: 678
Joined: 21 Aug 17 12:58

Re: PS 2024 crashing - empty hamburger menue

Post by G8DHE »

What Operating system are you using ?
Geoff Mather (G8DHE)
siehorst
Posts: 65
Joined: 09 Jan 08 17:36

Re: PS 2024 crashing - empty hamburger menue

Post by siehorst »

sorry, with the laptop win 11 up to date.
Initially I thought if it is an issue with the grafic card, I am using an RTX ADA 2000 (for video editing) , but with the intel GPU the same.
horst
siehorst
Posts: 65
Joined: 09 Jan 08 17:36

Re: PS 2024 crashing - empty hamburger menue

Post by siehorst »

Hi, just updated but no changing with 6246
2024-02-28_6246.jpg
2024-02-28_6246.jpg (21.12 KiB) Viewed 989 times
vkfoto
Posts: 277
Joined: 19 Oct 16 2:51

Re: PS 2024 crashing - empty hamburger menue

Post by vkfoto »

I'm in the middle of importing a lot of images, in small batches, when I noticed the blank menus too. The import process has not stopped. This in 2024 build 6246. Also crashes if I click inside the blank, not if I click anywhere else.
Parfumeur
Posts: 2
Joined: 29 Jan 22 18:43

Re: PS 2024 crashing - empty hamburger menue

Post by Parfumeur »

I get exactly the same blank menu and crash. When I initially check the menu is as it should be. But later, I know not the trigger, I get a blank menu. When I guess at the Exit location, it does exit. Description by others follow my findings and issues,

At other times after relaunch, it will crash if I click on the screen. Constantly

>> Lenovo W541, 32GB mem, 2TB SSD and 4TB SSD, OS Win 10 [64] with all the patches; photos, database and catalog on a Drobo 5D with 240GB SSD [BP4e mSATA] cache, 24TB storage using 2x6TB Ironwolf ST6000NE000-2EN and 3x4TB Hitachi HDS72404, PS 2024 2.0.6516 [64], connection via USB 3.0, <<

This has been going on for 2-3 months and we keep hoping the next release will fix the issue.

Anything I can do to help diagnose this issue? Debug file?

-= Chris =-
Last edited by Parfumeur on 29 Jun 24 1:12, edited 3 times in total.
Hert
Posts: 7788
Joined: 13 Sep 03 6:24

Re: PS 2024 crashing - empty hamburger menue

Post by Hert »

Hi Chris, a warm welcome to the forum and sorry to read about your issue.
This is a user-to-user forum. For support you can contact support@idimager.com

As a fellow PSU user here, my first suggestion would be to try to use some sort of monitor scaling (even 101% if you use a low res monitor) as this seems like a drawing issue.
This is a user-to-user forum. If you need product support then please send a message
Parfumeur
Posts: 2
Joined: 29 Jan 22 18:43

Re: PS 2024 crashing - empty hamburger menue

Post by Parfumeur »

> For support you can contact ...
Thank you, logical! Will do.
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