Unable to reduce page size

MickC
Posts: 23
Joined: 10 Jun 19 10:09

Unable to reduce page size

Post by MickC »

The screen for PSu is sitting ‘behind’ the top menu bar on the screen - screenshots are attached. Because of this I am unable to read the search bar at top right. I have tried to reduce the size of the page using the relevant keyboard shortcuts to toggle full screen on and off however that doesn’t work and the page view doesn’t change. This is the only software that has this problem. Any suggestions on how to rectify this would be appreciated.
Attachments
Screen Shot 2022-07-06 at 6.54.49 pm.png
Screen Shot 2022-07-06 at 6.54.49 pm.png (12.46 KiB) Viewed 1092 times
Screen Shot 2022-07-06 at 6.54.38 pm.png
Screen Shot 2022-07-06 at 6.54.38 pm.png (17.97 KiB) Viewed 1092 times
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

Please update to the latest build: 4414. There's no web-update-trigger, so best to download it from the Control Panel at https://cp.idimager.com Then install it over your existing installation.
This is a user-to-user forum. If you need product support then please send a message
MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

Thanks Hert

The only options after logging in from the link provided (User Control Panel) were to upgrade to V7 or download "64 bit package" which I did. Still at 4229. When checking for updates via the menu it says none available. Am I missing another option?
MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

Should have said "downloaded the 64 bit package" not the upgrade to V7
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

Ah, sorry. You are using V6, not V7...I should have noticed that.

Try to switch to Full Screen and back.
The macOS shortcut for Full Screen mode is Crl+Cmd+F
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MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

I tried that a few times but the command doesn't work. Any other solution?
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

Select View -> Toggle Full Screen from the upper left corner hamburger menu
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MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

That doesn't work either. The top 'mac' menu isn't available either so can't access 'window' or 'view'
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

MickC wrote: 06 Jul 22 11:20The top 'mac' menu isn't available either so can't access 'window' or 'view'
The Hamburger menu, not the Mac menu
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MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

Yes I have tried the hamburger menu, I meant that the mac menu can't be accessed either.

Nothing seems to work
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

What is your native monitor resolution?
And how do your have Scaling defined in macOS's Display settings?
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MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

Already tried that before asking on the forum. Looks like it is something that can't be rectified which is a shame
MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

Didn't see your edit until after I posted.

The monitor resolution is 2560 x 1440 and I tried all the settings available (usuallly have it set at 2048x1152) While the scale changes, PSu screen remains locked in position 'behind' the top bar and the keyboard shortcuts still make no difference
MickC
Posts: 23
Joined: 10 Jun 19 10:09

Re: Unable to reduce page size

Post by MickC »

I won't waste any more of your time, however I appreciate your assistance
Hert
Posts: 7347
Joined: 13 Sep 03 6:24

Re: Unable to reduce page size

Post by Hert »

I really think it's odd because it should be impossible in macOS for an application to be positioned behind the menu bar. This unless it is in full screen mode and then the menu bar overlaps over the application when the mouse is hovered at the top of the monitor.
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