Specifically as soon as I click in on any of the panels the mouse pointer goes busy and not responding appears, however if I click on the hambuger menu and choose an option that seems to function correctly but may lock up in the same way after the function has performed. I then have to force close PSU and restart, so far it has always come back after the second or third attempt.
This is on Windows 10 all current updates.
There are no error messages and no CPU activity, no disk activity to the database or images. No other problems on the machine have shown up.
There is a Windows Error Report from the Application log;
Code: Select all
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: IDimagerSU.exe
P2: 5.4.1.3001
P3: 00000000
P4: 82c5
P5: 134217728
P6:
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E26.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E46.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E45.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E66.tmp.txt
\\?\C:\Users\Geoff\AppData\Local\Temp\WER6740.tmp.appcompat.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_IDimagerSU.exe_f76a77e95333dce5f16d546127178ed5b7fb6_ffb030ac_b4306649-fa12-4c06-ac58-8883c2bbd0ed
Analysis symbol:
Rechecking for solution: 0
Report Id: 8a057b8d-e4af-4b33-825c-81b8bbe22584
Report Status: 268435456
Hashed bucket: 132a727edd9cc757963a2bc23d105105
Cab Guid: 0