Recurring error asking for statistics

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rfcat
Posts: 44
Joined: 21 Feb 07 11:38
Location: Australia

Recurring error asking for statistics

Post by rfcat » 08 Apr 19 7:24

Hi,
I created a new database to use with negative scans, imported 3800 odd files. Okay the request for statistics popes up every time I start PS and accept the request. If I deny the request eg say no the application either crashes or gets in a loop. Cance;seems thinly way forward.
I have sent a couple of crash dumps as requested by the application.
Version latest as of 8th April 2019 4.3.3.2032(64 bit).
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

Hert
Posts: 15924
Joined: 13 Sep 03 7:24

Re: Recurring error asking for statistics

Post by Hert » 08 Apr 19 8:12

Works fine here, also after creating a new catalog.

Try to start PSU, and then in Preferences/General, switch off the "Allow product usage data-tracking"
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rfcat
Posts: 44
Joined: 21 Feb 07 11:38
Location: Australia

Re: Recurring error asking for statistics

Post by rfcat » 09 Apr 19 7:58

Hi Hert,
that was disabled. This only happens on the new database. The old one opens without the message. Just tried the opening again to make sure it was not a once off occurrence. The issue is repeatable.
I am currently running the latest release of Mac OS 10.14.4
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

Hert
Posts: 15924
Joined: 13 Sep 03 7:24

Re: Recurring error asking for statistics

Post by Hert » 09 Apr 19 15:01

Try this;
Open the new database
Close psu
Start psu

That will start psu with the new database.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rfcat
Posts: 44
Joined: 21 Feb 07 11:38
Location: Australia

Re: Recurring error asking for statistics

Post by rfcat » 10 Apr 19 6:49

Hi Hert,
did that and PS crashed at startup. The dump has been sent to Apple.
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

Hert
Posts: 15924
Joined: 13 Sep 03 7:24

Re: Recurring error asking for statistics

Post by Hert » 10 Apr 19 9:06

The dump has been sent to Apple.
Ehrm...Apple uses such reports only to improve their OS. :)
Maybe your catalog file is corrupt?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rfcat
Posts: 44
Joined: 21 Feb 07 11:38
Location: Australia

Re: Recurring error asking for statistics

Post by rfcat » 11 Apr 19 7:04

Hi Hert,
I have started a competing process to se if that will fix the issue. I cannot find any menu items other than compacting that might repair a faulty database.
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

rfcat
Posts: 44
Joined: 21 Feb 07 11:38
Location: Australia

Re: Recurring error asking for statistics

Post by rfcat » 11 Apr 19 7:08

Hi Hert,
after the compacting completed I decided to try setting the preference and saving the database. All good no request at startup. Change preference again to untick the request, saved and restarted the database, no error this time.
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

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