Frequent freezes while doing folder management - Mac

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 13 Jan 17 0:22

Preston B wrote:How much RAM do you have on the machine? If you have other applications running at the same time as PSu, try shutting them down. It is possible you are running low on resources, and that could cause PSu to crash.

One thing you could try after adding some subfolders is to right click on the parent folder and then select Verify Folder. What happens when you do that?
--P
It takes a lot longer when I use the Verify Folder option, but the result is the same. It freezes.

Stephen
Posts: 658
Joined: 01 Oct 14 10:15

Re: Frequent freezes while doing folder management - Mac

Post by Stephen » 13 Jan 17 4:47

Email support to ask where you can get build 3.3.0.2589 which I am using under Mac
Never say never change, but using Mac since 2005. Photo Supreme 3.3.0.2605. I endorse the interoperability of files between applications and systems.

fbungarz
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Joined: 08 Dec 06 5:03
Location: Arizona, USA

Re: Frequent freezes while doing folder management - Mac

Post by fbungarz » 13 Jan 17 8:51

Simply download the trial and install it. That will upgrade the application. Some of the minor updates are not pushed through the update check, I think. Also there may be differences since you are on the Mac. However, I believe on Mac and PC the version numbers are the same.

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 13 Jan 17 19:54

Preston B wrote:How much RAM do you have on the machine? If you have other applications running at the same time as PSu, try shutting them down. It is possible you are running low on resources, and that could cause PSu to crash.

One thing you could try after adding some subfolders is to right click on the parent folder and then select Verify Folder. What happens when you do that?
--P
I have 32GB of RAM. Verify Folder takes longer, but the same freezups occur when processing the added folders.

I have done some further experimentation, and PSu does seem to be more reliable when I have only a browser running alongside it. So it seems it may be a memory management problem.

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 13 Jan 17 20:44

fbungarz wrote:Simply download the trial and install it. That will upgrade the application. Some of the minor updates are not pushed through the update check, I think. Also there may be differences since you are on the Mac. However, I believe on Mac and PC the version numbers are the same.
Okay, I installed the trial, and I now have Build 3.3.0.2598 so we'll see if that makes a difference.

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 13 Jan 17 22:05

Here's another, possibly helpful, data point. I just did a Verify Folder on one of my content folders. In this case, because of some shuffling on my part, there were several folders that had been moved, so the Verify identified those folders for Removal. I clicked to proceed with the processing, and PSu froze shortly thereafter. So, the freezing problem does not seen to be directly related with the adding or importing of folders, since in this instance there were only folders slated for removal.

And by the way, I was only running a browser and a couple of other small background apps at the time. I had just recently rebooted.

Hert
Posts: 5869
Joined: 13 Sep 03 7:24

Re: Frequent freezes while doing folder management - Mac

Post by Hert » 14 Jan 17 1:11

vlad wrote:Long shot, but did you try compacting the database and/or restarting the machine?
Did you already try this?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 14 Jan 17 20:41

I just completed a backup and then compacted the DB. I'll let you know how it goes.

Stephen
Posts: 658
Joined: 01 Oct 14 10:15

Re: Frequent freezes while doing folder management - Mac

Post by Stephen » 15 Jan 17 23:43

@RLSprouse
Try closing unnecessary tabs and see if that improves it.
Never say never change, but using Mac since 2005. Photo Supreme 3.3.0.2605. I endorse the interoperability of files between applications and systems.

RLSprouse
Posts: 15
Joined: 10 Jul 15 18:13

Re: Frequent freezes while doing folder management - Mac

Post by RLSprouse » 20 Jan 17 16:54

Unfortunately, I continue to experience these freezups, even after compacting the database and restarting my system. Frustrating, as it slows down my organizational process greatly.

weisswelsh
Posts: 27
Joined: 31 Jan 12 8:01

Re: Frequent freezes while doing folder management - Mac

Post by weisswelsh » 13 Feb 19 8:53

RLSprouse ... I know this is an old thread, but I am having the same exact problem for quite some time now (except I'm on a PC.) Did you ever find out what the problem was?

Hert
Posts: 5869
Joined: 13 Sep 03 7:24

Re: Frequent freezes while doing folder management - Mac

Post by Hert » 13 Feb 19 10:42

Build 1949 is available from the website. Download it from the website as there's no update trigger set for this.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rdv4rjm
Posts: 90
Joined: 08 May 18 22:29

Re: Frequent freezes while doing folder management - Mac

Post by rdv4rjm » 14 Feb 19 9:36

I had lots of freezing behaviour with Macpro 2009 until I upgraded from 32gb ram to 128gb. One day I saw all 32gb used up!
I may have gone overboard, but it shows how fed up I was.
Since I increased memory, PSU quit sending error messages. When PSU isn't responding, I know operation is undergoing in the background.
Within a few minutes everything comes back to normal.

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