folders and photos missing

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touriga
Posts: 15
Joined: 27 Oct 09 23:39

folders and photos missing

Post by touriga » 13 Sep 21 9:14

All folders, thumbnails and photos in my system have disappeared.

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NoFolders.png (20.33 KiB) Viewed 179 times


The catalogue still seems fine just no photos showing.

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When I started idImager it gave an error about something missing. Alas I did not screen print it, but I did submit the error to idimager.
After a few minutes idimager opened and seemed fine except for the missing folders and photos. I checked for updates and there was one that I installed. I elected to upgrade the database. I then closed the application and restarted it. The error message was gone, but the folders and photos have not reappeared.

I was going to do an "Import Folders", but decided against it in case it further damages the system and thought I would post this topic first.

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Nothing has changed to my knowledge that would have caused this. I last used it probably 1 - 2 months ago.

The location and access to my photos has not changed and all seems ok.

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folders.png (43.14 KiB) Viewed 179 times


Any ideas? And what is the quickest and safest way to getting everything right again?

I have a backup of the catalogue is needed.

Hert
Posts: 6970
Joined: 13 Sep 03 7:24

Re: folders and photos missing

Post by Hert » 13 Sep 21 10:18

Any ideas? And what is the quickest and safest way to getting everything right again?
See my signature and also rule #5 of the forum.
If you need support then the fastest is to contact support.
In this case I cannot help you here on a public forum. So you need to contact support directly.
This is a user-to-user forum. If you need product support then please send a message

touriga
Posts: 15
Joined: 27 Oct 09 23:39

Re: folders and photos missing

Post by touriga » 14 Sep 21 14:11

Hi Hert
Thank you for your advice. I have posted this to support.
Regards
Rob

touriga
Posts: 15
Joined: 27 Oct 09 23:39

Re: folders and photos missing

Post by touriga » 16 Sep 21 19:25

Fixed by the amazing Hert with his "Support" hat on.

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