The update is not updating

Post Reply
Tom Husband
Posts: 103
Joined: 10 Dec 05 17:07
Location: Somerset, England

The update is not updating

Post by Tom Husband » 02 Sep 21 7:44

I'm trying to go from 6.4.1.3874 to .3881. I get the prompt to update but nothing happens when I say OK. The update progress window opens but nothing downloads. I'm on a Win 10 laptop with decent bandwidth. I rebooted but that didn't help. This started happening a few days ago but I let it go thinking it would clear up. It hasn't. I recently updated Affinity Photo without issue.

Any ideas where I should look?

Many thanks.

Hert
Posts: 6970
Joined: 13 Sep 03 7:24

Re: The update is not updating

Post by Hert » 02 Sep 21 7:52

You can download the update from the Control Panel at https://cp.idimager.com
This is a user-to-user forum. If you need product support then please send a message

Tom Husband
Posts: 103
Joined: 10 Dec 05 17:07
Location: Somerset, England

Re: The update is not updating

Post by Tom Husband » 02 Sep 21 9:24

OK but all I see there are my past and present license keys and installer downloads. Nothing about updates.

Hert
Posts: 6970
Joined: 13 Sep 03 7:24

Re: The update is not updating

Post by Hert » 02 Sep 21 10:05

Click "download software" from the right side column and install over your existing copy. An update is that same file.
This is a user-to-user forum. If you need product support then please send a message

Tom Husband
Posts: 103
Joined: 10 Dec 05 17:07
Location: Somerset, England

Re: The update is not updating

Post by Tom Husband » 02 Sep 21 10:39

I don't have a "download software". On the right under Actions I have "download 64 bit installer". Same thing?
Wonder why I can't update from the application?

Hert
Posts: 6970
Joined: 13 Sep 03 7:24

Re: The update is not updating

Post by Hert » 02 Sep 21 10:50

Yes, same thing.
Wonder why I can't update from the application?
No idea. The download in the software is the same link as the one clicked in the Control Panel. There is only one link for the software and all possible places where you can download the software, it all ends up at the same link.
This is a user-to-user forum. If you need product support then please send a message

Tom Husband
Posts: 103
Joined: 10 Dec 05 17:07
Location: Somerset, England

Re: The update is not updating

Post by Tom Husband » 02 Sep 21 11:15

Got it. Thanks.

Post Reply