De-licensed

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rfcat
Posts: 69
Joined: 21 Feb 07 11:38
Location: Australia

De-licensed

Post by rfcat » 16 Jul 20 23:39

Hi,
today I started PSU and received a warning Photo Supreme Trial day 1 of 30 GET IT NOW. I click on I already have a licence and the responding screen advises no licence found.
Very confused.
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

snowman1
Posts: 274
Joined: 01 Jan 07 3:13
Location: UK

Re: De-licensed

Post by snowman1 » 16 Jul 20 23:43

The license file has to be in the correct folder. If you do a search on this forum you will find this answered (I think it's in one the help files as well though I could be wrong).
Snowman1
http://www.flickr.com/photos/snowman-1/
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rfcat
Posts: 69
Joined: 21 Feb 07 11:38
Location: Australia

Re: De-licensed

Post by rfcat » 17 Jul 20 1:15

Thank you, you missed the point though, PSU has been working for years, but then suddenly delicensed.
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

Hert
Posts: 6437
Joined: 13 Sep 03 7:24

Re: De-licensed

Post by Hert » 17 Jul 20 4:43

The license file is stored in the Documents folder of the OS. You probably deleted the file. But the existence of the file is what unlocks PSU.
Please download your license file again from https://cp.idimager.com and the click “I already have my license”. Then point to the downloaded license file.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rfcat
Posts: 69
Joined: 21 Feb 07 11:38
Location: Australia

Re: De-licensed

Post by rfcat » 18 Jul 20 1:46

Hi Hert,
thank you, I found the answer, I didn't delete the folder but iCloud re-arranged my documents folder and I have not been able to revert the changes,
Ian
Ian M
Photography, understanding how to catalogue so I can find my photos. :D .

Username
Posts: 263
Joined: 18 Feb 18 22:21

Re: De-licensed

Post by Username » 24 Jul 20 21:56

I had the same problem.
I was asked to select my licence, so I tried to import one of my two server licenses but was told it was invalid.
I then moved it into the Documents folder and relaunched PSu again and now everything went smooth.
PSu Server 5 & Postgres 12 on macOS 10.15
PSO 5 on Windows Server 2016

- I'm the user

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