Exports assets in wrong format

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rdv4rjm
Posts: 95
Joined: 08 May 18 22:29

Exports assets in wrong format

Post by rdv4rjm » 17 Jun 20 14:03

Assets are .tiff
"Export" command converts them in jpg regardless of settings.

This happens on any windows of mac computer which doesn't hold the Postgres Database, let's call them client.
ONLY, when logged in PSU on THE computer on which THE Postgres database for PSU is installed, will it export assets, in their original format, in my case .tiff. This computer is running Windows 8.1 Enterprise.

I have ran the test over and over.
Behavior is constant.
I wish it were possible to export from any client.
Is it possible?

Is this setup intentional?
or am I missing a setting in preferences?

Has anyone experience same behavior?

Hert
Posts: 6216
Joined: 13 Sep 03 7:24

Re: Exports assets in wrong format

Post by Hert » 17 Jun 20 14:39

If the client doesn’t have access to the original file then it can’t export the original file. The preview is the used, which will always be jpeg.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

rdv4rjm
Posts: 95
Joined: 08 May 18 22:29

Re: Exports assets in wrong format

Post by rdv4rjm » 18 Jun 20 12:36

Thank you!

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