Photo Supreme Files Disappeared

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touriga
Posts: 12
Joined: 27 Oct 09 23:39

Photo Supreme Files Disappeared

Post by touriga » 23 Apr 20 21:52

Today I came to my computer and Photo Supreme has disappeared since the last time I used it a few days ago.
It is a mystery as to what has happened. It hasn't been uninstalled as it still shows up on Control Panel | Programs but without an icon. The executable is gone and all the shortcuts don't work.
Program folder
Program folder
ps01.PNG (62.34 KiB) Viewed 1404 times
Control Panel program entry
Control Panel program entry
ps02.PNG (3 KiB) Viewed 1404 times
I re-installed and everything is fine, but this is a worrying mystery.

Any ideas????

Rob

Hert
Posts: 6223
Joined: 13 Sep 03 7:24

Re: Photo Supreme Disappeared

Post by Hert » 24 Apr 20 10:42

Software doesn't uninstall itself. And from how you describe it, the software wasn't uninstalled but the files were removed.
Could be that you have a virus scanner installed that removed the files?
This is a User-to-User forum which means that users post questions here for other users.
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touriga
Posts: 12
Joined: 27 Oct 09 23:39

Re: Photo Supreme Files Disappeared

Post by touriga » 25 Apr 20 17:33

Hi Hert
Thanks as always for the amazing personal response you give.

I installed the software again on Thursday. I went into the program and everything seemed ok. I had a quick browse of my photos by category.

Then today I tried to start the program and got a rather disturbing error. See attached.
ps03.PNG
ps03.PNG (10.83 KiB) Viewed 1339 times
My anti-virus program is Webroot SecureAnywhere. I've never had a problem with it before and didn't alert me to any actions it had taken.

Here is the catalog location and you can see it has been accessed.
ps04.PNG
ps04.PNG (17.81 KiB) Viewed 1339 times
I have a backup copy of the catalog from a week ago (just the catalog, not the thumbs database). But before I go the restore route I want to ensure I don't have something more sinister going on. I'm going to re-boot my PC and see if that helps.

Regards
Rob

Hert
Posts: 6223
Joined: 13 Sep 03 7:24

Re: Photo Supreme Files Disappeared

Post by Hert » 26 Apr 20 9:01

You get the message that the database is read only. There's only one way that SQLite goes into read only mode and that is when the file is read only. Please exclude the database folder from the virus scanner to prevent it from interfering with the files.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

touriga
Posts: 12
Joined: 27 Oct 09 23:39

Re: Photo Supreme Files Disappeared

Post by touriga » 27 Apr 20 20:38

Hi Hert
Well, the reboot worked. Everything now fine. I have not changed the anti-virus settings or anything else.
Thanks again
Rob

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