Unable to backup Thumbnail database

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MickC
Posts: 10
Joined: 10 Jun 19 11:09

Unable to backup Thumbnail database

Post by MickC » 23 Jun 19 10:50

When I try to back up the thumbnail database PSu becomes unresponsive. I can backup the catalog database however if I try to backup both catalog and thumbnails OR just the thumbnails I get the spinning ball. Catalog has been compacted. Only 140 images as I am just starting to add to the catalog so trying to see how things work

Cheers, Mick

Hert
Posts: 15930
Joined: 13 Sep 03 7:24

Re: Unable to backup Thumbnail database

Post by Hert » 23 Jun 19 11:05

Hi Mick, Is there sufficient disk space for the thumbs database?
FYI; backup of the database is a file copy operation.
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MickC
Posts: 10
Joined: 10 Jun 19 11:09

Re: Unable to backup Thumbnail database

Post by MickC » 23 Jun 19 11:23

There's plenty of disk space, it is only 140 images anyway.

So can I drag and drop the database? If so where is the file locate please?

Hert
Posts: 15930
Joined: 13 Sep 03 7:24

Re: Unable to backup Thumbnail database

Post by Hert » 23 Jun 19 11:33

where is the file locate please?
That depends on whether you're on Windows or Mac, or if you created your own catalog.
You can enable the login dialog in Preferences-General. Then on startup you'll see the location in the login screen. Afterwards you can disable the login dialog again.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

MickC
Posts: 10
Joined: 10 Jun 19 11:09

Re: Unable to backup Thumbnail database

Post by MickC » 23 Jun 19 20:53

Thanks Hert.

The thumbnail catalogue is 6.73GB with only 140 images. The catalog data base is 47.2MB. As I am trying to work out the import process, specifically the profiles and details on import, I have imported and deleted other images from the catalog. I choose "Remove from data base but leave on disc". These deleted images must be in the data base somewhere? would that be correct? How do I rectify this please?

I would like to backup the the catalog and thumbnails from the usual place rather than searching in the folder structure. I am on a mac and the Library is hidden so not that quick to access.

Regards

Mick

Hert
Posts: 15930
Joined: 13 Sep 03 7:24

Re: Unable to backup Thumbnail database

Post by Hert » 23 Jun 19 21:49

Backup of the database in the Single User edition is a simple file copy process (PSU tells macOS to copy file from A to B). Why a file copy fails is more or less the usual guessing: disk space on the target drive is not sufficient, no access to the target folder, source file is locked, ...

Tip; you can use Cmd+Shift+G in macOS Finder to quickly access the library folder as follows: ~/Library
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

MickC
Posts: 10
Joined: 10 Jun 19 11:09

Re: Unable to backup Thumbnail database

Post by MickC » 23 Jun 19 21:55

Is the thumbnail data base size of 6.73GB for 140 images usual?

MickC
Posts: 10
Joined: 10 Jun 19 11:09

Re: Unable to backup Thumbnail database

Post by MickC » 23 Jun 19 21:58

There is also 750GB free disc space

Hert
Posts: 15930
Joined: 13 Sep 03 7:24

Re: Unable to backup Thumbnail database

Post by Hert » 23 Jun 19 23:16

6.73GB for 140 images is not normal. That sounds like you have a lot more than 140 images in the catalog.

Double check that you you have a backup of the thumbs database safely stored...if so, then delete the thumbs database (not the one in your backup), then start PSU. Then select Tools -> Build Missing Thumbnails and Previews.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

MickC
Posts: 10
Joined: 10 Jun 19 11:09

Re: Unable to backup Thumbnail database

Post by MickC » 24 Jun 19 7:44

That did the trick Hert, back down to 221MB and I was able to back it up. Thanks for the help

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