This probably happens, because you have a typo in that mail address: idimager
I too have had no response to an email sent to support. The address I used was firstname.lastname@example.org. Is that wrong?
Barneagle - how are you going replacing Windows Photo Gallery with Photo Supreme. I have been a VERY happy Photo Gallery user for years but given it is now a dead product (and may cease working one day), I'm looking to move to something new. I found the functionality in Photo Gallery, and the simplicity of use to be great. Hope to hear more of your experience. cheers.