trial expired even though I already have a license?

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AnahataAV
Posts: 9
Joined: 17 Mar 12 2:27

trial expired even though I already have a license?

Post by AnahataAV » 11 Feb 14 23:07

Hi all,

I did the latest update and when I next started up the program it wouldn't let me in saying my trial had expired even though I have a fully valid license that was working just fine the day before. Any suggestions?

Thanks!
Monica

Hert
Posts: 6685
Joined: 13 Sep 03 7:24

Re: trial expired even though I already have a license?

Post by Hert » 11 Feb 14 23:33

The licentie should be stored in the Documents folder and shouldn't be removed there. On startup, the software checks for the existence if the license file in the Documents folder of the OS and if it's not there then the software reverts to trial.

Can you check if the license file is still in the Documents folder of the OS and if not, redownload it

Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

AnahataAV
Posts: 9
Joined: 17 Mar 12 2:27

Re: trial expired even though I already have a license?

Post by AnahataAV » 13 Feb 14 8:44

I'm not sure what you mean by the Documents folder? (I'm on Windows)

The license seems to be in the Program Files folder.

Thanks,
Monica

Hert
Posts: 6685
Joined: 13 Sep 03 7:24

Re: trial expired even though I already have a license?

Post by Hert » 13 Feb 14 9:28

Hi Monica,

The Windows Documents folder can be found in the left panel of the Windows Explorer.
WindowsDocuments.png
WindowsDocuments.png (38.98 KiB) Viewed 4472 times
Does that help?

Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

AnahataAV
Posts: 9
Joined: 17 Mar 12 2:27

Re: trial expired even though I already have a license?

Post by AnahataAV » 14 Feb 14 9:53

No luck so far. My tree looks a wee bit different (see attached). The error message is "F0EFF7D204BECE9F9F9B9999A2A2A9A3" if that helps. Any more suggestions appreciated since I really need to get some photos processed and posted.

Thanks!
Monica
Attachments
Trial_expired.doc
(243.5 KiB) Downloaded 248 times

Hert
Posts: 6685
Joined: 13 Sep 03 7:24

Re: trial expired even though I already have a license?

Post by Hert » 14 Feb 14 10:14

Hi Monica,

You need to copy the file to the folder above the one you're using now, "My Documents"

Does that help?
Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

AnahataAV
Posts: 9
Joined: 17 Mar 12 2:27

Re: trial expired even though I already have a license?

Post by AnahataAV » 14 Feb 14 22:39

Good news - I re-downloaded the license file and it seems to be working now. The license file must have gotten corrupted or something. It's working anyways. Thanks!

Monica

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