folders and photos missing

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touriga
Posts: 15
Joined: 27 Oct 09 23:39

folders and photos missing

Post by touriga » 13 Sep 21 9:14

All folders, thumbnails and photos in my system have disappeared.

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start.png (36.25 KiB) Viewed 365 times

NoFolders.png
NoFolders.png (20.33 KiB) Viewed 365 times


The catalogue still seems fine just no photos showing.

Categories.png
Categories.png (59.04 KiB) Viewed 365 times


When I started idImager it gave an error about something missing. Alas I did not screen print it, but I did submit the error to idimager.
After a few minutes idimager opened and seemed fine except for the missing folders and photos. I checked for updates and there was one that I installed. I elected to upgrade the database. I then closed the application and restarted it. The error message was gone, but the folders and photos have not reappeared.

I was going to do an "Import Folders", but decided against it in case it further damages the system and thought I would post this topic first.

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import.png (33.39 KiB) Viewed 365 times


Nothing has changed to my knowledge that would have caused this. I last used it probably 1 - 2 months ago.

The location and access to my photos has not changed and all seems ok.

folders.png
folders.png (43.14 KiB) Viewed 365 times


Any ideas? And what is the quickest and safest way to getting everything right again?

I have a backup of the catalogue is needed.

Hert
Posts: 6993
Joined: 13 Sep 03 7:24

Re: folders and photos missing

Post by Hert » 13 Sep 21 10:18

Any ideas? And what is the quickest and safest way to getting everything right again?
See my signature and also rule #5 of the forum.
If you need support then the fastest is to contact support.
In this case I cannot help you here on a public forum. So you need to contact support directly.
This is a user-to-user forum. If you need product support then please send a message

touriga
Posts: 15
Joined: 27 Oct 09 23:39

Re: folders and photos missing

Post by touriga » 14 Sep 21 14:11

Hi Hert
Thank you for your advice. I have posted this to support.
Regards
Rob

touriga
Posts: 15
Joined: 27 Oct 09 23:39

Re: folders and photos missing

Post by touriga » 16 Sep 21 19:25

Fixed by the amazing Hert with his "Support" hat on.

*Rich
Posts: 2
Joined: 26 Sep 21 4:07

Re: folders and photos missing

Post by *Rich » 26 Sep 21 4:35

An important topic. Too bad the solution was not shared w. the forum. Not even an update post other than "Fixed by Hert."

I am considering buying Photo Supreme, but it appears I can not make an evaluation on how easily (or not) I can recover from a problem with PS -- if the experts on this forum respond with, "...I cannot help you here on a public forum ...you need to contact support." Not helpful to others and creates doubt about this company's commitment to serving its customers in a transparent way.

Hert
Posts: 6993
Joined: 13 Sep 03 7:24

Re: folders and photos missing

Post by Hert » 26 Sep 21 8:04

I will never ask a customer to upload their database to a public forum. And I don't think that any user would feel comfortable being as transparent to share their catalog on a public forum.
This is a user-to-user forum. If you need product support then please send a message

snowman1
Posts: 335
Joined: 01 Jan 07 3:13
Location: UK

Re: folders and photos missing

Post by snowman1 » 27 Sep 21 13:26

*Rich wrote:
26 Sep 21 4:35
I am considering buying Photo Supreme, but it appears I can not make an evaluation on how easily (or not) I can recover from a problem with PS -- if the experts on this forum respond with, "...I cannot help you here on a public forum ...you need to contact support." Not helpful to others and creates doubt about this company's commitment to serving its customers in a transparent way.
As a very longstanding user and forum member I would say that is not a fair statement. I would, overall, rate support responsiveness and transparency very highly. Also, Hert is always very careful, in my experience, to ensure customers' data is protected. Hope that helps prevent you taking away what I think is an incorrect impression.

This forum is a great source of help and advice, to which Hert often contributes and helps users (in line with the parameters he's referred to) and there is also a formal bug reporting support site (Mantis). Again, hope that helps.
Snowman1
http://www.flickr.com/photos/snowman-1/
--------------------------------------

Ralf
Posts: 109
Joined: 19 Jan 19 14:37

Re: folders and photos missing

Post by Ralf » 27 Sep 21 15:50

@ snowman1, I can only agree with that, I have rarely seen better support and support like here anywhere else.
I've also been here for a long time, back then it was called different and I was always helped and at a pace that is really great.

Great statement
Ralf
---------------------------------------------------------------------------------
Hobby photographer with many pictures (> 100000) of the family over generations.
(Excuse my english)

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