Unable to open database file

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glenar
Posts: 1
Joined: 08 Aug 18 19:25

Unable to open database file

Post by glenar » 08 Aug 18 19:34

I am on the free trial one month version of the Mac program. When I import photos, either individually or by folder, the photos appear with out thumbnails. If I try to rebuild the thumbnails I'm informed that: "Build Thumbnails Errors: Unable to open database file".

I have done pretty much all the normal things (reinstall, delete catalog, etc), but I keep getting the same results.

I don't know what to do.

Im on a late 2015 IMAC completely updated with everything.

Thanks.

Stephen
Posts: 580
Joined: 01 Oct 14 10:15

Re: Unable to open database file

Post by Stephen » 10 Aug 18 17:51

glenar wrote:
08 Aug 18 19:34
the photos appear with out thumbnails.
Could you please explain what you mean by that, perhaps with a screen shot?
Never say never change, but using Mac since 2005. Photo Supreme 3.3.0.2605. I endorse the interoperability of files between applications and systems.

Prumler
Posts: 3
Joined: 14 Aug 18 10:41

Re: Unable to open database file

Post by Prumler » 14 Aug 18 10:43

I am on a free trial Windows version and have the same problem.

Stephen
Posts: 580
Joined: 01 Oct 14 10:15

Re: Unable to open database file

Post by Stephen » 14 Aug 18 14:57

What do you both mean that the photos "appear" without thumbnails. What are you seeing? I don't understand.
Never say never change, but using Mac since 2005. Photo Supreme 3.3.0.2605. I endorse the interoperability of files between applications and systems.

Prumler
Posts: 3
Joined: 14 Aug 18 10:41

Re: Unable to open database file

Post by Prumler » 14 Aug 18 18:07

Well, no thumbnails. The placeholder for the thumbnails is just a black square.

Hert
Posts: 21124
Joined: 13 Sep 03 7:24

Re: Unable to open database file

Post by Hert » 14 Aug 18 21:06

Please install the latest update as currently on the website (now build 1613)
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

tedcrowtherc
Posts: 6
Joined: 13 Feb 18 0:18

Re: Unable to open database file

Post by tedcrowtherc » 15 Aug 18 4:27

Tell me the URL for the website to get latent updates.
Please send the info to ted...@...
Thanks

[edit Hert; removed email address]

Hert
Posts: 21124
Joined: 13 Sep 03 7:24

Re: Unable to open database file

Post by Hert » 15 Aug 18 6:04

This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

Prumler
Posts: 3
Joined: 14 Aug 18 10:41

Re: Unable to open database file

Post by Prumler » 15 Aug 18 8:53

I Installed the latest version (build 1613) and it worked!
Thanks Hert.

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