v2024 frozen after launch

[vkfoto]

It was in the middle of General Services and Building Thumbnails and it crashed again. This is becoming annoying to the point where i might have to consider this upgrade a failure and return to the previous version.
My workflow is to Import my images from the camera SD card using Downloader Pro by Breeze. It creates a new folder and renames all the images according to a pattern YYYY-MM-DD-HH-MM-SS with an optional extra for high speed sequences. Then DXO PhotoLab does all the hard work of creating a finished product. Finally I use Photo Supreme to add appropriate labels. Doesn't look like I can trust it to be stable enough any more to use. Too bad since the facial recognition sounded like a promising new feature. I've been using Tag That Photo for a while and thought I might be able to integrate that function under one roof - perhaps not.

[Hert]

You should be aware of what is going on. On startup, Photo SUpreme now checks if:
1. there are files that are not properly imported
2. there are files that do not have their thumbs and/or previews generated

In a "complete" catalog, these check will *not* lead to results and so you wouldn't even realize this happens. You will not get the one or two processes that you see.

You do get the processes and so that means that either not all files in your catalog were properly imported and/or your files did not have thumbs/previews. In previous version you would never know about these omissions in your catalog. You may have had these omissions for many months or years, most likely even from the beginning where I expect that you never let the import complete completely and after a restart PSU would never continue that and so you were left with these incompletely imported files.

First of all, if you see these processes then that is a "work in progress", meaning that the volume goes down with each iteration that you start PSU. If you close PSU (or unfortunately it crashes) then on start it will restart the processes but the numbers will be less. You should see that as PSU tells you how many files it needs to line up.

If you are using 6225 or higher then you can press the Shift key before starting PSU and keeping that pressed until about 5 seconds after PSU is started. The check will then be bypassed. That way you can verify for yourself that your catalog is incomplete by:

1. Select Tools -> Build missing thumbs/previews.
2. In Timeline check if you have entries for a year with the number 1899 and/or 0

If (1) leads to results then let it complete
If (2) then select all files and right click a thumb -> Metadata -> Read metadata from file

Those are the two checks that PSU runs on startup in 2024.

Again, if it crashes or stops or you close it...start again. The number of files that need processing will go down and you should see that.

Finally, I'd like to recommend that you install build 6235. That version will do the syncing process in batches of 15000. However, the thumbs will still do the complete needed queue and in a following build that too will work in batches.

Summarized:
1. PSU24 is bringing your catalog to a more complete state by fixing what was never completed in the past. You may not have been affaced by this ever before, you simply didn't realize it.
2. In a complete catalog you will not get these startup processes
3. Let it complete, even after a crash or close. You should see the number of files that are processes decrease with each iteration

[nicobulb]

I want to support PM as well but I'm wondering, with the 2024 I haven't tried yet and the new check on startup system, what's happening when the external NAS drives are not connected?
I'm using PM a lot without any external sharepoints mounted and I'm working offline with my current setup 2023.2 and then when I'm back at my office, I'm syncing everything.
What would happens with the current 2024 6235 version now?

Does all the hangups and freezes are resolved now?

[WillBellJr]

I'm on .6225 and I get into very frequent "going white" situations when I add a folder to the catalog and start categorizing my videos (and images - video is my main purpose for using PS).

Today PS froze and wouldn't restart when I closed and attempted to reopen; nothing happened after clicking the icon - in total about 3 times, then I looked in the Task Manager killed the processes and it still didn't launch. Logged off, and back on - no joy.

Finally after a reboot PS started again.

It doesn't happen all the time but when the cataloging service is running in the background and I'm viewing my vids & pics and attempting to rate and add catalog labels etc., PS will hang requiring me to restart it so I can continue.

This is the only constant problem I have with PS (both 2023 and now 2024 requiring a system restart).

-Will

[roddyt]

I want to support PM as well but I'm wondering, with the 2024 I haven't tried yet and the new check on startup system, what's happening when the external NAS drives are not connected?

In Hert's description, these issues are a result of incomplete imports and/or your files did not have thumbs/previews. A drive not connected is not an issue. I can vouch for that, as I have a catalog that uses drives that are not always connected. The folders turn red as they always have, and the thumbs are all there.

[nicobulb]

Thanks for the clarifications. How about the perfomance with an M1Max or more processor with the new version. I'm having issues with the current 2023 version with multiple processes at the same time when I'm updating a large folder. Is it much better now?

[vkfoto]

The expression, "biting off more than you can chew" comes to mind.
After my frustration in converting the whole database with 400k images to standalone version 2024, I created a new catalogue and pointed it to the whole set. Many frozen and CTD later, I started smaller and made another new catalogue, this time only importing one year (images are stored by year) at a time. Up to 6 years and 93k images so far and Building Thumbnails and the Synchronize Service don't seem to be overwhelmed this time.

[AlainB]

I have noticed that in many occasions the activity monitor has shown no progress in some task for hours. Quitting and restarting PSu I found that the task was indeed finished. This is with previous versions of PSu, I did not dare to install the new one yet.

[RobiWan]

I wouldn't be so sure about that. I had this behavior with PSU again and again when I imported too many images in a row without quitting PSU in between. Then the jobs were half finished.
If I have understood the release note 2024 correctly, Hert has now changed the behavior and the tasks that are not completely executed are repeated / continued after the restart. I have not yet tried whether or how well it works.

I think you're doing yourself a favor by talking to Hert if you have serious problems. There are always things that don't work the same way everywhere and it sometimes takes time to sort everything out.

[wesstl]

I have noticed that in many occasions the activity monitor has shown no progress in some task for hours. Quitting and restarting PSu I found that the task was indeed finished. This is with previous versions of PSu, I did not dare to install the new one yet.

I'm on the last version of 2023 and I noticed the same thing: sometimes processes never complete until I restart PSU. It's happened with import, thumbnail building, renaming (every time), version detection, etc. I was hoping 2024 would fix this but reading about all the problems with 2024 I've refrained from purchasing and installing.