Movies not importing

[acertain]

Looking around through the documentation and forums, it seems that movies should be getting imported along with images; however, it's not happening for me. I have a CF card from my Canon 7DMkII that has .CR2 and .MP4 files on it. When I import, the .CR2 files get imported, but the .MP4 files are left behind. I tried "More settings..." on import, but the videos don't even show up as options to mark.

Any ideas what I'm doing wrong?

Thanks.

Andrew

[Hert]

Andrew,

Can you verify that the .mp4 extension is listed in Preferences->File Handling->Other File Extensions. If not, then add it there.

[acertain]

Yes. I should have mentioned that I had already checked that.

Andrew

[acertain]

Also, I imported a bunch of stuff from my phone and movies (MP4 and 3GP) did import. It's only from the Canon card that I'm having this problem.

Andrew

[acertain]

Did some more experiments. If I choose "EOS_DIGITAL" from the "Where are your images coming from" pop-up, then movies get ignored. If I choose "Select folder" and choose the drive that is mapped to the CF card, then movies do show up.

Andrew

[acertain]

This issue still seems to exist in V6. If I select "EOS_DIGITAL" for import, not only do the movies get left behind, some of the images don't import (see screen shots - e.g. 8Q7A7134.CR2). If I select the drive for my CF card, everything works like I would expect. Is this a bug or a feature? It would be handy to be able to select EOS_DIGITAL, but I can keep on picking the drive letter.

Andrew

[Hert]

Windows mounts your card apparently as a Windows Drive (Drive D), but also as a WIA device named EOS_DIGITAL.

WIA stands for Windows Image Acquisition and is a Windows feature. Keep in mind that WIA only supports images and not videos. PSU has no control over what that device returns.
In short: don't use the WIA device. Apart from not showing videos, WIA is also terribly slow.