Film Noir will not launch on my Mac

Post Reply
ccp
Posts: 4
Joined: 17 Jul 13 22:57

Film Noir will not launch on my Mac

Post by ccp » 17 Jul 13 23:26

Hi there,

Purchased Film Noir from MAS yesterday and cannot launch the app to use it. I have deleted and redownloaded, but it just bounces in the dock a few times then quits.

I have restarted a few times, but still the same.

iMac 20-inch, Early 2009
Processor 2.66 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 9400 256 MB
Software OS X 10.8.4 (12E55)

Any ideas what to try next? Any known conflicts?

Best regards,
Craig

Hert
Posts: 20238
Joined: 13 Sep 03 7:24

Re: Film Noir will not launch on my Mac

Post by Hert » 18 Jul 13 12:22

Hello Craig, I'm not aware of any issues with launching Film Noir. It launches fine here. Could it be that you don't have enough diskspace? On the first startup MacOS must create a sandbox for apps from the MAS. And as you've never ran the software before, nothing else is supposed to happen, except for executing the application. I assume you did give it some time to launch?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

ccp
Posts: 4
Joined: 17 Jul 13 22:57

Re: Film Noir will not launch on my Mac

Post by ccp » 18 Jul 13 12:52

Hi there,

Yes, I gave it plenty time to launch. When I double-click the app, it bounces in the dock about 10 times then disappears from the dock altogether.

I have around 40Gb of free disk space, but I will repair permissions and run some maintenance then try again. The app launches OK on my MacBook.

Craig

Hert
Posts: 20238
Joined: 13 Sep 03 7:24

Re: Film Noir will not launch on my Mac

Post by Hert » 18 Jul 13 13:00

Craig,

You could also try to run the application from the terminal. It might give you more info there.

Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

Hert
Posts: 20238
Joined: 13 Sep 03 7:24

Re: Film Noir will not launch on my Mac

Post by Hert » 18 Jul 13 13:34

To run in terminal;

1. Start Terminal
2. Type in (and enter at the end)

Code: Select all

cd "/Applications/Film Noir.app/contents/macos"
3. Type in (and enter at the end)

Code: Select all

open IDnoir
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

ccp
Posts: 4
Joined: 17 Jul 13 22:57

Re: Film Noir will not launch on my Mac

Post by ccp » 18 Jul 13 13:45

Unfortunately, the maintenance and permissions repair didn't help.

Here are the results of opening from the Terminal:

/Applications/Film\ Noir.app/Contents/MacOS/IDnoir ; exit;
iMac:~ user$ /Applications/Film\ Noir.app/Contents/MacOS/IDnoir ; exit;
TLResourceList.Sort 119 DUPLICATE RESOURCE FOUND: text:CUR
TLResourceList.Sort 119 DUPLICATE RESOURCE FOUND: text:CUR
TCarbonPrinter.DoEnumPapers Error: PMPrinterGetPaperList failed with result -9583
Trace/BPT trap: 5
logout

[Process completed]

Hert
Posts: 20238
Joined: 13 Sep 03 7:24

Re: Film Noir will not launch on my Mac

Post by Hert » 18 Jul 13 13:56

Craig,
That's interesting info.

Do you have a printer installed on your iMac? And on the MacBook where it works?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

ccp
Posts: 4
Joined: 17 Jul 13 22:57

Re: Film Noir will not launch on my Mac

Post by ccp » 18 Jul 13 14:05

Thank you. It was a printer with a corrupt printer driver which was causing the issue. The MacBook didn't have that printer installed. I deleted it from my iMac and Film Noir launched instantly. Now I can have some fun ;)

Thank you for your help in getting it working for me.

Craig

Post Reply