New Install crashes with Access Violation (0)

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tonycr
Posts: 1
Joined: 03 Feb 17 17:15

New Install crashes with Access Violation (0)

Post by tonycr » 03 Feb 17 17:22

I saw this in the forum, but it was not in conjunction with a new install.

I'm running MacOS Sierra. I just downloaded the Mac trial version and installed it. When I run it, I get 2-3 Access Violation (0) errors before it opens. Then I get a couple more and it crashes. I uninstalled it and did a reinstall. Same thing.

Not a comforting experience for a potential user.

Any ideas?

Hert
Posts: 20343
Joined: 13 Sep 03 7:24

Re: New Install crashes with Access Violation (0)

Post by Hert » 04 Feb 17 12:05

Sorry to read about your first experience.

Try to:
1. Close down PSU
2. Backup the folder ~/Library/IDimager Systems, Inc.
3. Delete the folder ~/Library/IDimager Systems, Inc.
4. Start PSU

Does that help?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

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