Feature requests and Bug reporting

David Grundy
Posts: 308
Joined: 13 May 07 16:40
Location: Hong Kong

Re: Feature requests and Bug reporting

Post by David Grundy » 21 Dec 13 16:04

In Mantis when reporting an "issue" we now have the choice of 4 types in the drop-down:
[All Projects] Bug
[All Projects] Feature
[All Projects] Photo Supreme
[All Projects] Query

If I want to make a feature request for Photo Supreme, does this go in a Feature or Photo Supreme?

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 21 Dec 13 18:52

Hi David,

Best to store a feature request in the "feature" category. The "photo supreme" category is for legacy purposes, as all older tickets are stored in that category.

Thank you
Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

HCJ
Posts: 61
Joined: 04 Aug 08 23:03

Re: Feature requests and Bug reporting

Post by HCJ » 14 Jan 14 21:43

I have tried several times to signup for mantis but to no avail !!!

There is a bug fix there that I need for PS2.

I think I have setup two ID's hcj0218 and golfer789.

Neither allow me to sign into Mantis. Could someone please help ??

HJ

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 14 Jan 14 23:06

Hi HJ,
Maybe the emails end up in your spam box? Or maybe your ISP already does spam filtering and then you won't even receive it. Mantis doesn't offer a feature for me to set a password of my choice. All it allows me to do is generate a new random password which will then also be sent by email. Without the email you won't be able to access Mantis.
Hert
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

HCJ
Posts: 61
Joined: 04 Aug 08 23:03

Re: Feature requests and Bug reporting

Post by HCJ » 15 Jan 14 9:12

You can send info to me at ...@...

[Edited by Hert; removed email address]

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 15 Jan 14 9:57

I don't think you understood what I was trying to say. Mantis doesn't allow me to enter a password for your account. You must receive the email from Mantis but apparently the email is captured by some spam box on your side.
Check your spam box. If it's not there then most likely your ISP already filters emails for you. Maybe use some free email account from one of the bigger vendors like gmail, yahoo, outlook, etc. There too the email may end up in the spam box, but it should arrive.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

HCJ
Posts: 61
Joined: 04 Aug 08 23:03

Re: Feature requests and Bug reporting

Post by HCJ » 17 Jan 14 4:04

Hert
OK - now I understand but I have no idea what to do next ??

I have intalled PSv2 and converted my catalog using v2. Most things seem to work fine. I tried to import images and got the message box with -- Script Error Unknown member identifier: 'SkipExisting'. Source position: 93,29.
This appears to be a problem in the DNGCopyHandler script. Nothing will import and I am stuck. Is this a known problem ? Help would be appreciated. I got a reply that the problem was fixed but the solution is on Mantis. Catch 22 !!!


HCJ

Posts: 59
Joined: 04 Aug 08 17:03

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 17 Jan 14 7:56

Hi HJ, there was a minor update release that includes that fix. Download the version from the website and install it. That should take care of it.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

Oscara
Posts: 1
Joined: 23 Dec 13 5:38
Location: USA
Contact:

Re: Feature requests and Bug reporting

Post by Oscara » 19 Feb 14 8:34

Hert, I also want report a bug, but I have the same problem as Geoff.
My login there is dimaip
iphone hookup providers

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 19 Feb 14 13:53

You don't mention what the same issue is as Geoff's, but I assume that you mean that you can't see the PSU project? Back when Geoff reported the issue was because then people had to be added manually, but now the projects are public and anyone should see it.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

David Grundy
Posts: 308
Joined: 13 May 07 16:40
Location: Hong Kong

Re: Feature requests and Bug reporting

Post by David Grundy » 17 Apr 14 15:57

Hert, is it the case that the Mantis by default now filters for v2 tickets? It took me a while to figure out how to see all my older tickets.

I wanted to update this one: Preserve thumbs selection (multiple) when enabling, disabling, or modifying the filter and in doing so I realise that if anybody scans the forum using default settings, they won't see this ticket so I won't get the "+1" that everyone (well, maybe a few people) would want to add as a note.

So, should I open a new ticket for v2? This is something that bugs me every time I'm doing photo selection. So much wasted time, every time I switch filters to include or exclude the less good shots ...

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 17 Apr 14 16:20

David, not sure what you mean. There's are indeed new categories but there's no need to re-enter tickets. They all have the same visibility for everyone. Maybe you have a filter active in Mantis?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

David Grundy
Posts: 308
Joined: 13 May 07 16:40
Location: Hong Kong

Re: Feature requests and Bug reporting

Post by David Grundy » 18 Apr 14 1:27

When I looked at this yesterday, I discovered I did have a filter active. It's possible that I did it without realising it sometime in the past but I have no recollection of having done so. That's why I asked the question about whether some filter has been activated by default.

Hert
Posts: 20308
Joined: 13 Sep 03 7:24

Re: Feature requests and Bug reporting

Post by Hert » 18 Apr 14 7:45

There's no default filter. But Mantis does remember your last filter and even if you revisit weeks later, it will return to your last used filter.
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

David Grundy
Posts: 308
Joined: 13 May 07 16:40
Location: Hong Kong

Re: Feature requests and Bug reporting

Post by David Grundy » 18 Apr 14 13:33

Fair enough. Then I withdraw my question. And go back to wondering why my request doesn't have lots of +1's. :-) (Likely it's because my workflow is not in tune with what PSu envisages.)
Thanks for the clarification.
... David

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