Trouble logging into Smugmug

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Trouble logging into Smugmug

Post by Larry56 » 21 Mar 17 0:46

I'm trying to upload some photos to Smugmug but all I get is the screen that's supposed list the galleries but nothing shows.

I've tried disconnecting and then reconnecting but to no success.

Windows 10, PSu v3.3.0

Anyone else have a problem?

tstoddard
Posts: 542
Joined: 07 Sep 12 12:51

Re: Trouble logging into Smugmug

Post by tstoddard » 21 Mar 17 11:54

Larry,

I just opened PSU and was able to successfully uploaded a photo to smugmug. All my galleries appeared as they should.
Tom Stoddard

Preston B
Posts: 385
Joined: 24 Feb 10 19:01
Location: Columbia, CA

Re: Trouble logging into Smugmug

Post by Preston B » 21 Mar 17 15:44

Larry,

Here a re a couple of things to try...

Log out of Smugmug.
In your browser, delete the cache and cookies.
Log back in to Smugmug and see if it works.
--P
Preston Birdwell
Columbia, CA

Photo Supreme on Puget Systems Obsidian: Win 10-64 bit Intel i5Quad Core 3.3Ghz 32GB RAM, and Puget Systems Traverse Laptop. Chamonix 4x5 and Nikon D-7100.

Please visit my web site at www.gildedmoon.com

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 21 Mar 17 18:26

Thank you.

Today it seems to be back to normal. Must have been a Smugmug issue on my side.

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 28 Mar 17 3:13

My problem is back.

I've tried creating a new profile and also tried disconnecting and reconnecting. I've made sure nothing else is connected and still no gallery list.

Can anyone who has Smugmug try theirs again to see if it works ok?

wphx
Posts: 40
Joined: 19 Nov 08 10:14

Re: Trouble logging into Smugmug

Post by wphx » 28 Mar 17 11:25

I am having the same issue today (28th March). When I share to smugmug from within PSU, the folder selection window is displayed, but it is empty (the selction window in PSU for a smugmug gallery). I tried disconnecting it and reauthenticating it, but no change. Thanks

tstoddard
Posts: 542
Joined: 07 Sep 12 12:51

Re: Trouble logging into Smugmug

Post by tstoddard » 28 Mar 17 11:39

I can confirm that the same thing is happening to me right now as well. I'll try again later today to see if the issue goes away as it did for Larry last week.
Tom Stoddard

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 28 Mar 17 17:00

I've contacted SmugMug and they've told me they can't say why I/we can't connect. She suggested that perhaps Photo Supreme is using an older API but that's just a guess on her part. She told me that she hasn't heard of any third party programs having any problems and she's not familiar with PSu.

She did say that she didn't know of any recent API changes on their part but she can't say for sure.

I have posted the issue to Mantis today.

HaraldE
Posts: 375
Joined: 29 Apr 07 22:30
Location: Bålsta, Sweden

Re: Trouble logging into Smugmug

Post by HaraldE » 03 Apr 17 6:14

Morning,

I have uploaded around 100 photos to SmugMug in last week with no problems

Regards, Harald

tstoddard
Posts: 542
Joined: 07 Sep 12 12:51

Re: Trouble logging into Smugmug

Post by tstoddard » 03 Apr 17 9:40

As of this morning, I still don't get a list of albums when I try.
Tom Stoddard

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 03 Apr 17 17:23

I tried again today and didn't get the list either.

I wish I knew for sure if it's a Photo Supreme issue or Smugmug so I could contact Smugmug again.

[Edit] I had posted this as a bug in Mantis and I see Hert left a note that he hadn't changed anything and is still using their API. I sent an email to Smugmug after reading that and will report back if they give any useful information.

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 03 Apr 17 18:19

I heard back from SmugMug and here's the essence of their reply. I've also added it as a note in Mantis.

"SmugMug does make changes to our API from time to time. We did somewhat recently make some security updates to some older versions of the API. It's possible that may be causing a problem with how you access your galleries through that application."

Hert
Posts: 20234
Joined: 13 Sep 03 7:24

Re: Trouble logging into Smugmug

Post by Hert » 04 Apr 17 7:14

Works fine here too...maybe you need to re-authenticate?
This is a User-to-User forum which means that users post questions here for other users.
Feature requests, change suggestions, or bugs can be logged in the ticketing system

tstoddard
Posts: 542
Joined: 07 Sep 12 12:51

Re: Trouble logging into Smugmug

Post by tstoddard » 04 Apr 17 11:57

I've tried that. I even deleted the SmugMug profile and recreated it. I haven't uploaded anything to SmugMug in a while. I just tried it because I wanted to help Larry troubleshoot his issue. My reason in saying so is that I haven't made any changes in to anything in my SmugMug account so that couldn't have caused this. Here is what I get when I click on SmugMug:
Capture.JPG
Capture.JPG (26.79 KiB) Viewed 314 times
Tom Stoddard

Larry56
Posts: 326
Joined: 05 Jul 10 6:57

Re: Trouble logging into Smugmug

Post by Larry56 » 04 Apr 17 16:57

Tom, that's what I get too.

I've also tried by re-authorizing, deleting and re-creating profile and got the same results. I've even tried turning off my firewall.

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